DicePalace Privacy Policy

At DicePalace Online Casino, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we, as the operator of dicepalace.com, collect, use, store, and safeguard your information when you visit our site, create an account, or use any of our services. By accessing DicePalace, registering an account, or using our services, you agree to the practices described in this policy.

Information We Collect

When you interact with DicePalace Online Casino, we collect several categories of information to provide, secure, and improve our services. We gather this information directly from you, automatically through your use of our platform, and sometimes from third parties such as payment providers and verification services.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence when you sign up for a Dice Palace account.
• We record identity verification documents, including proof of address and government-issued ID, as required by our Know Your Customer (KYC) obligations.
• We process financial information related to your deposits and withdrawals, including payment method details used for Pay by Card, Bank Transfer, Revolut, Skrill, and cryptocurrency transactions.
• We track your gaming activity, including games played, wagers placed, bonuses claimed, and your VIP status within the DicePalace loyalty program.
• We automatically collect technical data such as your IP address, device type, browser information, and login timestamps whenever you access DicePalace login pages or our dicepalace app shortcut.
• We retain communication records when you contact our support team via live chat or email.

How We Use Your Information

We use the data we collect for legitimate business purposes connected to operating a secure and compliant gaming platform. Our DicePalace team processes your information to deliver the services you expect, while also meeting our regulatory and anti-fraud obligations.

• We use your information to create and manage your account, process your dice palace deposit and withdrawal requests, and verify your identity.
• We use your data to administer our welcome package, reload bonuses, cashback offers, and other promotions, and to confirm your eligibility, including residency restrictions.
• We analyse your activity to calculate your position on our VIP ladder and to manage dicepalace vip benefits such as cashback percentages and withdrawal limits.
• We use your contact details to send service communications, account notifications, and, where you have consented, marketing offers about Dice Palace promotions.
• We process your information to detect and prevent fraud, money laundering, underage gambling, and other prohibited activity.
• We use aggregated and anonymised data to improve our website, game offering, and overall player experience.

Legal Basis for Processing

We rely on several legal bases to process your personal data, depending on the purpose and the market in which you reside. We process information where necessary to perform our contract with you, to comply with our legal and regulatory obligations, to protect our legitimate business interests, and, in some cases, based on your explicit consent, such as for marketing communications.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who help us operate DicePalace Online Casino and deliver our services.

• We share data with payment processors and banking partners to complete your transactions through methods such as card payments, bank transfers, and cryptocurrencies.
• We share information with identity verification and anti-fraud service providers to confirm your identity and protect against abuse.
• We share relevant data with game providers and software suppliers to deliver the slots, live casino, and sportsbook products available on our platform.
• We may disclose information to regulators, law enforcement agencies, or courts where required by applicable law.
• We may share information with professional advisors, auditors, and group companies involved in operating Dice Palace Casino.

International Data Transfers

Because DicePalace Online Casino serves players across multiple countries and offers localisations in eighteen languages, including markets such as the United Kingdom and Ireland, Finland, Italy, Poland, Norway, and many others, your data may be transferred and processed outside your country of residence. Where we transfer data internationally, we take appropriate steps to ensure an adequate level of protection consistent with applicable data protection laws.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Once your account with DicePalace Online Casino is closed and retention obligations have expired, we will securely delete or anonymise your information.

Your Rights

Depending on your location, you may have certain rights regarding your personal data. We respect these rights and will respond to valid requests in accordance with applicable law.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, you can contact our data protection officer at [email protected], or reach our support team at [email protected]. We aim to respond to all requests promptly.

Security Measures

We implement technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse, or alteration. We restrict access to your information to authorised personnel who need it to perform their duties, and we regularly review our security practices to keep your data safe whenever you use DicePalace login credentials or our dicepalace app shortcut on your device.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyse traffic. For full details on the types of cookies we use and how you can manage them, please refer to our separate Cookie Policy.

Restricted Jurisdictions

We do not permit account registration or deposits from residents of excluded jurisdictions listed in our General Terms and Conditions. If you reside in a restricted country, we are unable to process your personal data for account purposes, and any account created in violation of these restrictions may be closed.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Your continued use of DicePalace Online Casino after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at [email protected], or reach our data protection officer directly at [email protected]. We are available through our 24/7 live chat for any privacy-related queries.